Shipping & Delivery

At TropiCasa, we ensure your order is delivered to your home safely, carefully, and in style. Our exclusive scratching posts are handcrafted from solid tropical wood—a quality you can see and feel in every detail. Below, you can read exactly what to expect.

How does delivery work?

After you place your order, our skilled craftspeople will get to work on your unique scratching post. Each piece is carefully assembled, finished, and fully assembled in our workshop. Once everything is ready, we'll schedule a convenient delivery time in consultation with our shipping company.

Delivery takes on average 1 to 2 weeks , depending on the model and coordination with our carrier.

Ready to deliver to your home – without any assembly hassle

Your scratching post will be delivered to your home fully assembled and ready to use . So you don't have to assemble anything yourself. Simply unpack it, set it up, and your cat can immediately enjoy its new favorite spot.

Delivery will be handled by a specialized transport company with experience handling delicate and high-quality furniture. You can count on:

• Careful, protective packaging and safe delivery
  
  
• Professional treatment with an eye for detail
  
  

The furniture will be delivered neatly to your front door. We recommend having some help to put it in the right place.

Free and careful packaging

Each scratching post is packaged with high-quality protective materials, ensuring it arrives undamaged and in perfect condition. Our experts carefully inspect each product before shipping – quality is always our top priority.

Frequently Asked Questions

How long does delivery take?
Typically 1 to 2 weeks. Once your order is ready, we'll coordinate a delivery time with the carrier.

Do I have to assemble the scratching post myself?
No, you'll receive the scratching post fully assembled. Ready to use – no tools or hassle.

Will the scratching post be brought inside?
Delivery will be to your front door. Please have someone present to bring the furniture inside.

Is delivery free?
Yes, delivery within the Netherlands is completely free.

Questions? We're here to help.

Do you have questions about your order or delivery? Our customer service team – Richard and Esmee – is available 7 days a week from 9:00 AM to midnight . We're happy to help you personally.

TropiCasa: worry-free ordering, timeless enjoyment – ​​for you and your cat.